Before returning your order, you must contact us (preferably via email) to explain the issue. We will work to resolve the situation and provide you with a Return Authorization Number (R.A.#). Returns will not be accepted without an R.A.#.

Outdoor Patio Supplies is not responsible for lost or damaged packages. We strongly recommend using a shipping service with a tracking number when returning an order.

• Used or damaged items will not be accepted.
• Customers are responsible for return shipping costs.
• Returns will not be accepted for orders older than 60 days.

We do not accept returns on slings due to:

• ❌ Incorrect measurements
• ❌ Fabric color discrepancies due to computer screen variations
• ❌ Inability to install the slings

All slings are custom-made based on the provided measurements or brand/model specifications. Since we manufacture them per order, they are non-refundable and non-returnable.

To ensure accuracy, we recommend requesting fabric samples before ordering and carefully following our measuring and installation guides.

New slings are intentionally tight-fitting to allow for fabric stretching and long-term durability. Your old slings may appear wider due to stretching over time.

• Installation Tips: Please attempt to install the slings upon arrival, following our installation guide. If you experience difficulties, contact us, and a technician will assist you. In most cases, a spreader tool (such as the DeWalt 24-inch trigger spreader/clamp) is required.
• Measurement Issues: If we made an error in sizing, we will verify the measurements provided and correct the sling at no cost.
• Incorrect Customer Measurements: If the measurements you provided were incorrect and the sling does not fit, we can adjust it as a courtesy. However, you will be responsible for shipping costs.

• Pre-cut vinyl straps are non-refundable and non-returnable as they are cut to the measurements you provide. Please follow our measuring guide carefully before ordering.
• Vinyl straps by the roll are not eligible for returns.
• If we made a mistake with your vinyl strap order, we will correct it at no charge.

• ❌ Slings by the yard & splines
• ❌ Tires
• ❌ Umbrellas & placemats

• ✅ Replacement parts are returnable and refundable. However, the customer is responsible for return shipping costs.
• ✅ Contact us for an R.A.# before returning replacement parts.

For any return-related questions, feel free to reach out—we’re happy to assist! [email protected].